Early Bird: Can I upgrade my free Story Teller to 54mm?
Yes you can upgrade your free Story Teller to 54mm for £4.00 during the pledge manager phase of the project.
Last updated: March 28, 2020 02:35
3D Printables: Can I get these as 3D files to home print?
No, a digital delivery is not within the scope of this campaign or my business plan for the future unless miniatures are so large and costly to produce that the retail price becomes prohibitive.
Last updated: March 30, 2020 07:07
Pledges: Can I switch the scales within my pledge?
Yes, each pledge level is a monetary commitment which gives you a price break on each individual miniature, for example if you are pledging at the £40.00 or above you can spend that £40.00 in the pledge manager on any scale or combination of scales you wish at a reduced price per miniature.
Last updated: March 30, 2020 11:37
Adding Funds: Can I add funds to my pledge now or should I add funds in the pledge manager?
Both, you can either add funds now for additional miniatures that you would like which helps toward the campaign goal or add funds once the campaign has finished during the pledge manager phase which is helpful if you are unsure of exactly which miniatures you would like.
Last updated: March 30, 2020 11:41
Add-ons: Will there be add-ons/stretch goals?
Yes there will be a couple of minor add-ons for you to purchase should you wish, this will include miniatures already in production from my first campaign and display plinths for all scales from this campaign.
Stretch goals are yet to be decided on, as/when they are available I will be opting for a maximum of 2 so as not to not overstretch myself on commitment or burden production.
Last updated: March 30, 2020 11:47
Do miniatures require assembly?
Yes there will be minor assembly required for all miniatures.
Last updated: April 10, 2020 08:47
***EARLYBIRD*** Do I need to add the Storyteller to my Backerkit cart?
No you will get this in addition to your choices, the only action you need to take is if you wish to upgrade her to 54 or 75mm via the upgrade option. If you wish to have more than one copy you may add as many as you like through the add-on section in Backerkit.
Last updated: May 22, 2020 03:57
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.